Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every order is taken with a handed split rather than a bare quantity, because a right-handed golfer wears the glove on the left hand and an order that does not record the split ships gloves to the wrong hand; leather playing gloves are supplied as singles for the lead hand while rain and winter gloves are quoted, boxed and supplied only as pairs; cadet, ladies and junior cuts are held in stock alongside regular rather than special-ordered, with sizing taken from hand circumference and middle-finger length and a published size curve offered for fields that cannot be measured; branding is applied to the closure tab rather than stitched through the back of the hand, because the back panel must flex with the hand and stiffening it changes how the glove plays, and tab artwork is proofed at actual size before production; leather life is quoted in expected rounds for the grade rather than described as durable, buyers are advised that a glove which feels roomy when new is oversized because leather relaxes with play, rain gloves are described as gripping harder when wet, and cart mitts are described as warmth worn between shots rather than as playing gloves.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.